Hi barbs706, there is a possibility that the modem and the router have the same IP address thus there is an IP conflict. I suggest that you change the local IP address of the router to 192.168.2.1 If you are using the SmartWifi account, you may refer to this link, http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=a8a6ced86ad84ffa9265cf04bda48abf_How_to_change_the_IP_address_of_your_Linksys_Smart_Wi_Fi_rou.xml&pid=80&respid=0&snid=2&dispid=0&cpage=search
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