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EA3500 loses connection to Arris cable modem and goes dormant

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Just installed the EA3500 within the last 2 weeks. I've had 3 instances now where I come home

from work and the port light on the cable modem is not blinking to indicate a valid connection to

the router, all connections to Comcast are green and working. Unplugging the power to the

EA3500 causing a reboot brings the connection back up. Would appreciate hints on how to 

debug this - firmware appears to be the latest and greatest (1.1.39.145204). The cable modem

connection to my older D-link router worked fine without issues. I have 1 hardwired link on the

router to a Dell desktop system and an array of wireless devices, all are dead to the net when

the router acts like this. One last piece of info- only the power light appears green when it's in

the hung state - the yellow and green LEDs to the hardwired link go dark.

 

Thanks for any help,

 

Chris

 


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